Frequently Asked Questions

How do I view a Livestream?

When you buy your tickets it includes a private viewing link where you can watch the event, this will be in an email titled ORDER CONFIRMATION – check your spam if you don’t see it.

Click Here for Advanced Troubleshooting


Internet Speeds

Please ensure you have adequate internet speeds to allow for a live stream. Our events are streamed  well above industry standards. Unfortunately we cannot control how fast and steadily you receive a live stream, each internet plan, device is individual to each user.


Player Error

If you get a player error, please try refreshing your browser, or close the window and go back to it.


I didn’t get a confirmation/email

Please check to make sure you entered the correct email and check your JUNK or SPAM folder. If you received your purchase receipt, you can present your receipt with a valid photo ID.


Payments

PayPal is our chosen payment processor, you can choose to pay by debit or credit card at checkout following the checkout prompts. There will be an option on the PayPal Checkout window for this.


Purchasing Pay Per View – Accounts

In order to offer a secure Pay Per View Experience, you are required to setup an account on our secure site.


Refunds

All defined terms used below shall have the meanings set forth in our Terms and Conditions.


Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled.


Returns

All sales are final unless the event is cancelled, at which time you will be offered either a credit if the event is rescheduled, or a refund.


Refunds and Exchanges

After We have received your Refund request, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your refund.

If your Refund is accepted by Us, We will provide one of the following within a reasonable time: a credit for the price of the ticket(s) if the event is postponed, a refund if the event is cancelled, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.


General

If you do not comply with any of the above conditions, We reserve the right to refuse the Refund or exchange, or to impose different or additional conditions.

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